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About re:
1. What is re:
re: is an Ayurvedic wellness brand offering skincare, hair care, body care, and wellness products rooted in the ancient wisdom of Ayurveda. Our products are retreat-grade, cruelty-free, and formulated by Ayurvedic doctors, designed to bring a sense of ritual and renewal to your everyday routine.
2. What makes re: different from other brands?
re: stands apart through its commitment to authentic Ayurveda and therapeutic integrity:
- In-house production in the Himalayas with handpicked, best-quality ingredients
- Formulated by experienced Ayurvedic doctors and vaidyas
- Rooted in classical Ayurvedic principles
- Retreat-grade wellness experience, inspired by our healing retreats
- Designed for modern lifestyles while preserving ancient traditions
3. What does "retreat-grade" mean?
Retreat-grade means our formulations are held to the same high standards as the luxury
wellness we provide across our Ayurvedic wellness resorts in Kerala, Rishikesh, and Goa
— rich in quality, sensorial in experience, and effective in results. We believe your at-home
ritual deserves that same level of care.
4. Why should I choose Ayurvedic skincare and wellness?
Ayurveda supports long-term balance by addressing root causes rather than offering temporary fixes. It works gently with your body’s natural rhythm to restore skin and hair health
over time.
5. Where are re: products made?
Our products are proudly made at our factory in the Himalayan belt of Uttarakhand, India. We work with trusted, ethical suppliers who are handpicked by our research team to bring you the finest botanicals and ingredients.
Ingredients & Safety
1. Are re: products natural?
We source the finest quality ingredients from the regions where they are traditionally
grown and known to thrive. We avoid harsh chemicals and parabens wherever possible.
2. Are re: products free from parabens, sulfates, and harmful fragrances?
Yes. We consciously avoid parabens, sulfates, and unnecessary synthetic additives to maintain purity and skin compatibility.
3. Are re: products cruelty-free?
Absolutely. re: is 100% cruelty-free. We never test on animals at any stage of product development and ensure our vendors follow the same commitment.
4. Does re: follow transparency with ingredient listing?
Yes. We believe in complete transparency and clearly list all ingredients on our packaging and
website
5. Are your formulations inspired by authentic Ayurveda? (AYUSH Certified)
Yes. Our formulations are rooted in classical Ayurvedic texts and thoughtfully refined for modern
lifestyles. They are developed under the guidance of experienced Ayurvedic doctors and vaidyas, and our manufacturing processes comply with AYUSH certification standards, ensuring authenticity, safety, and quality.
6. Are re: products dermatologically tested?
Our products are tested for safety and skin compatibility to ensure gentle and effective use.
However, we recommend performing a patch test before use.
Our formulations are developed by Ayurvedic doctors and experienced vaidyas, and our manufacturing facility follows GMP certification under AYUSH guidelines.
7. Are your products suitable during pregnancy or breastfeeding?
While our formulations are gentle, we recommend consulting your healthcare professional before use during pregnancy or breastfeeding.
Products & Usage
1. How do I choose the right product for me?
If you’re unsure which product is right for you, our team is happy to guide you based on your
skin or hair concerns. You can reach out to us at support@letsre.store, and we’ll help you
find the most suitable option.
2. How long does it take to see results?
Ayurveda focuses on long-term balance. With consistent use, visible improvements may
appear within a few weeks.
3. Can I use multiple re: products together?
Yes. Our formulations are designed to work harmoniously within a simple and consistent routine.
4. Are your products suitable for sensitive skin?
Our gentle formulations support skin balance. We recommend performing a patch test before first use.
5. Can men use re: products?
Yes. Our formulations are designed to support skin and hair health for all genders.
6. How should I store my products?
Store in a cool, dry place away from direct sunlight to preserve potency.
7. Why does the color or texture sometimes vary?
Because we use natural ingredients, slight variations in color, aroma, or texture may occur. This does not affect product quality or effectiveness.
8. What is the shelf life of re: products?
Shelf life varies by product and is mentioned on each pack. Because we use natural ingredients with minimal preservatives, we recommend using products within the indicated
period.
Orders, Shipping & Returns
1. Where do you ship to?
We currently ship across India.
2. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on the location.
3. How can I track my order?
Once shipped, you will receive a tracking link via SMS or email.
4. Can I modify or cancel my order?
Orders can be modified or cancelled before dispatch. Please contact us as soon as possible.
5. What if I entered the wrong address?
Contact us immediately. We can update the address before shipment is processed
6. Can I return or exchange a product?
Returns or exchanges are accepted for damaged or incorrect items. Please refer to our return policy for details.
7. What should I do if my order arrives damaged?
Contact us within 48 hours with photos or videos of the product and packaging, and we will assist you promptly.
Payments
1. What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets.
COD is available on our e-commerce platform.
2. Is it safe to make payments on your website?
Yes. All transactions are encrypted and processed through secure payment gateways.
3. Is Cash on Delivery available?
COD is available on our e-commerce platform.
4. Will I receive an invoice for my order?
Yes. An invoice will be sent to your registered email address.
5. Are there any additional charges?
There are no hidden fees. Shipping charges, if applicable, are shown at checkout.
Bulk Orders & Gifting
1. Do you accept bulk or wholesale orders?
Yes, we cater to bulk and institutional orders for spas, retreats, hotels, corporate needs,
and personal gifting.
2. Do you offer corporate wellness gifting?
Yes. We curate customized wellness hampers for corporate gifting, retreats, and special
occasions.
3. Who can I contact for bulk enquiries?
Please email us at support@letsre.store with your requirements, and our team will assist you.
4. Can I gift re: products?
Yes. re: products make thoughtful wellness gifts rooted in self-care and healing rituals.
Brand Collaborations
1. Do you collaborate with brands, spas, or wellness spaces?
Yes. We partner with wellness retreats, spas, boutiques, and aligned brands.
2. I am an influencer. How can I collaborate with re:?
Please reach out to us via our social media channels or email with your profile and collaboration proposal.
General
1. How can I contact re:?
You can reach us via email, WhatsApp, or social media. Details are listed on our Contact
page.
2. Will you be launching new products?
Yes. We are continuously evolving and expanding our wellness and personal care offerings.
3. What inspired the creation of re:?
re: was created to revive the ritual of Ayurvedic self-care through authentic healing practices, expert guidance, and pure ingredients designed for modern living.
Order Processing & Dispatch
1. Can I change my shipping address after placing an order?
Yes, you can request an address change before your order is dispatched. Please contact us
immediately for assistance.
2. Can I cancel my order after it has been placed?
Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.
3. What happens if my order is delayed?
While most orders arrive within the estimated timeline, delays may occur due to courier or
unforeseen factors. If your order exceeds the expected timeframe, please contact us and we will
assist you.
Delivery & Courier
1. Can I change my shipping address after placing an order?
Yes, you can request an address change before your order is dispatched. Please contact us
immediately for assistance.
2. Can I cancel my order after it has been placed?
Orders can be cancelled before dispatch. Once shipped, cancellations are not possible.
3. What happens if my order is delayed?
While most orders arrive within the estimated timeline, delays may occur due to courier or
unforeseen factors. If your order exceeds the expected timeframe, please contact us and we will
assist you.
4. Which courier partners do you use?
We work with trusted courier partners to ensure safe and timely delivery across India.
5. Will I receive a call before delivery?
Delivery communication depends on the courier partner. You may receive an SMS or call prior
to delivery in some locations.
6. What happens if I am unavailable at the time of delivery?
The courier partner will typically attempt delivery again. If repeated attempts fail, the order may
be returned to us.
Tracking & Issues
7. My tracking link is not updating. What should I do?
Tracking updates may take 24 hours after dispatch to reflect movement. If there is no update beyond that, please contact our support team.
8. What should I do if my order shows delivered but I have not received it?
Please check with neighbors or your building security first. If still unresolved, contact us within
24 hours and we will investigate with the courier partner.
9. What if my package is tampered with?
If the outer packaging appears damaged or tampered with, please refuse delivery and inform us
immediately with photos / videos.
Returns Linked to Shipping
12. What happens if my order is returned due to incorrect address or
non-availability?
If an order is returned to us due to incorrect details or repeated failed delivery attempts,
re-shipping charges may apply
Safety & Packaging
13. Are products securely packaged for transit?
Yes. All orders are carefully packed to prevent leakage or damage during transit.
Future Expansion
14. Do you ship internationally?
We currently ship within India and are working toward expanding globally.